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Heating and cooling trouble shooting

HVAC Trouble Shooting System

What type of problem are you having?
What type of Air Conditioner Problem are you having?

This can be Caused by your Thermostat:

Solution:

  • Make sure your thermostat is turned On
  • Set 3 degrees below room temperature
  • Turn Cool, not fan or heat

If the thermostat screen is blank, then the battery is dead. Replace the battery.

Did that solve your problem?

Your Air Filter May be Dirty.

Check yours and change if visibly dirty

Did that solve your problem?
Is your outdoor unit running?

Your AC’s circuit breaker may have been tripped:

Here’s what to do:

  • Find your breaker box and look for the circuit labeled “air conditioner”
  • Try flipping that circuit to “off” and then “on”
  • Give your air conditioner a couple minutes and see if it comes on now
Did that solve your problem?
Is there air coming out of your vents?
Is there Ice on your Outdoor Unit?
Is there air coming out of your vents?
Is there Ice on your Outdoor Unit?

Awesome!!

Glad we were able to help you solve your problem. We’ll be here if you need us again.

Sounds like you need expert care.

Please turn off your system and get professional help.

Schedule your repair appointment
What type of heating problem are you having?
What type of heater do you have?

This can be Caused by your Thermostat:

Solution:

  • Make sure your thermostat is turned On
  • Set 3 degrees below room temperature
  • Turn Cool, not fan or heat

If the thermostat screen is blank, then the battery is dead. Replace the battery.

Did that solve your problem?

This can be Caused by your Thermostat:

Solution:

  • Make sure your thermostat is turned On
  • Set 3 degrees below room temperature
  • Turn Cool, not fan or heat

If the thermostat screen is blank, then the battery is dead. Replace the battery.

Did that solve your problem?
What best describes your heating problem?

Make sure power is getting to the furnace

Try this:

  • Check your home’s electrical panel. Flip the furnace’s circuit to “off” and then “on” again.
  • Look for a switch (like a light switch) near your furnace and make sure it is set to "on".
Did that solve your problem?
Is your outdoor unit running?
Is there ice on your outdoor unit?

Your heat pump’s circuit breaker may have been tripped.

Here’s what to do:

  • Find your breaker box and look for the circuit labeled “heat pump” or “air conditioner”.
  • Try flipping that circuit to “off” and then “on”.
  • Give your heat pump a couple minutes and see if it comes on now.

Note: If your heat pump is regularly tripping your circuit breaker, contact us immediately as there is a larger problem.

Did that solve your problem?
Is there ice on your outdoor unit?
Is the noise coming from the outside or inside unit?
What type of heater do you have?

Is there steam coming from the unit, as well?

Here’s what to do:

This is your heat pump's normal defrost mode.

What type of smell?
Did you just turn your heater on for the first time this winter?

This is likely normal.

The smell should go away in a few minutes.

Contact us if the smell persists.

Turn off your furnace now!

There could be a dangerous gas leak in your home. Turn off your furnace immediately and contact a heating repair person.

You need your regular maintenance

This is usually caused by a dirty coil and/or lack of regular maintenance on your heater.

Our Services

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Costs based on 2,800 annual cooling hours

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Savings Calculator

See just how much you can save on your energy bills by replacing your existing heating and cooling system with a WaterFurnace geothermal system.

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Maintenance Plan Benefit

Trip charges on service calls for heating or A/C equipment will be waived for maintenance plan members.

  • Check the burners
  • Check carbon monoxide levels
  • Check for proper venting
  • Check manifold pressure
  • Check heat exchanger
  • Check heating elements
Learn More

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Savings and rebates on heating and cooling
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What our clients are saying

  • I felt that they were very efficient, and came right away to put our system in. The works were very great with the cleaning up each day that they were here and putting things back we finished. I was very satisfied with the service over all. Thanks!

     Scott & Kathy

  • The fellows who installed my new furnace were great; wasted no time and explained a lot of things to me that I wanted to know. They are very conscientious (even removing boots)... Thanks for a job well done and several more years of security.. I am a 67 year old widow and security means a whole lot to me.

     Nancee S.

  • Before retrofitting my 2008 home for geothermal I talked to lots of folks already enjoying this wonderful ground source for heating and cooling. And then I searched for the right contractor to install it. I chose Gilbert Plumbing & Heating mainly because of their vast experience in this field and they have been with me every step of the way. The installation crews were great - professional and neat. The Gilbert business has been doing this for many years and they have all been a pleasure to work with. The current tax credits and rebates available made this decision easy. This is the best investment I have ever made!

     Patti T

  • "I know that geothermal is what I recommend to all those I know that are looking either to replace an existing system, or are building new homes. Keep up the great work and thanks for being there for us."

     Tony & Tonya K

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Associations & Certifications

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